Refund Policy
Everything about getting your money back: eligibility, timing, and refund methods.
When you are eligible for a refund
You can request a refund if the item arrived damaged or faulty, the wrong item was delivered, the order never arrived, or you cancelled an eligible order before it was shipped.
How to request a refund
Open the order under My Orders and file a complaint, or contact customer support. Attach photos of the product and the invoice when possible so we can review faster.
Review time
Refund requests are reviewed within 2 business days. If the item needs to be collected, our courier picks it up and the item is inspected before the refund is approved.
Refund methods and timing
Card and online payments are refunded to the original payment method within 5–10 business days, depending on your bank. Cash on delivery orders are refunded to your TG Mega Store wallet instantly after approval, or by bank transfer on request.
Partial refunds
If only part of the order is returned, the refund covers the returned items and any related shipping difference. Promo code discounts are recalculated on the remaining items.
Non-refundable cases
Personal care items, food and beverages, and digital products are non-refundable once delivered, unless they arrived damaged or incorrect. Shipping fees are non-refundable when the return is due to a change of mind.
Talk to us anytime
Our support team is ready to help before and after every purchase.