Returns & Refunds Policy
Everything about returns and refunds, in one place.
Return window
You may request a return within 14 days of delivery for most items, provided they are unused and in original packaging.
Refund eligibility
You can request a refund if the item arrived damaged or faulty, the wrong item was delivered, the order never arrived, or you cancelled an eligible order before it was shipped.
Non-returnable items
Personal care, food and beverage, and downloadable products cannot be returned for hygiene and safety reasons. Shipping fees are non-refundable when the return is due to a change of mind. For exchanging an item, see our Replacement Policy.
How to start a request
Open the order under My Orders and file a complaint, or go to Complaints. Add photos of the issue when possible. Requests are usually reviewed within 2 business days.
Refund timeline and methods
Once the return is approved and received (and inspected if necessary), refunds are issued within 5–10 business days. Card payments are returned to the original method. COD refunds are sent to your TG Mega Store wallet or via bank transfer on request.
Talk to us anytime
Our support team is ready to help before and after every purchase.