Replacement Policy
Everything you need to know about exchanging your items.
Overview
At TG Mega Store we want you to love what you ordered. If an item doesn't fit or arrives with a problem, you can exchange it for the same product in a different size or color, or for an identical replacement unit.
Replacement window
You may request a replacement within 14 days of the delivery date shown in your order.
Eligible reasons
- Wrong size or fit (same product, different size). - Different color or variant of the same product, subject to availability. - Item arrived damaged, defective, or not working. - Wrong item delivered, or items missing from the package.
Item condition
For size or color exchanges, the item must be unused, unwashed, with all original tags, labels, accessories, and packaging intact. For defective or damaged items, keep the original packaging and include all parts received.
Non-replaceable items
- Personal care, cosmetics, and innerwear once opened, for hygiene reasons. - Food, beverages, and perishable products. - Digital or downloadable products and gift cards. - Items damaged through misuse, or products marked as "Final Sale".
How to request a replacement
1. Go to My Orders and open the order. 2. Choose the item and submit a request, selecting the reason and the new size or color. 3. Attach clear photos for damaged, defective, or wrong items. 4. Our team reviews requests within 2 business days and confirms by notification.
Pickup and delivery
Once approved, our courier collects the original item and delivers the replacement, usually within 3–7 business days depending on your governorate. Please have the item packed and ready at pickup.
Fees
Replacements due to damage, defects, or our error are completely free. For size or color exchanges, a single delivery fee may apply, which will be shown before you confirm.
Availability
If the requested size, color, or replacement unit is out of stock, you can choose a different option or receive a full refund according to our Returns & Refunds Policy.
Inspection
Returned items are inspected on arrival. If an item does not meet the conditions above, it will be sent back to you and the request will be declined.
Contact us
For help, contact customer support at 01080580607 or via live chat.
Talk to us anytime
Our support team is ready to help before and after every purchase.